Provide Proof Of Service To Clients

  • Be able to provide accurate and current information as to fleet activity
  • No longer will a client be able to say “you weren’t here”
  • Eliminate billing credits due to customer complaints of lateness
  • Feel more confident about providing an “on-time guarantee”
  • Gain customers trust because your employees are held accountable

 

Clint works for a pool service company.  He averages 15 stops per day at customers home for pool service.  It takes him 20 minutes on average to complete his service and most customers get charged $30 for their bi-weekly service.  On average, at least one client per week calls to complain that they didn't receive service.  In every instance, they give full credit to the client because they don't want to lose the business and there is no way to prove that the service was completed.  The company wants to trust Clint, but they don't know if he is taking short-cuts or if the customer is just looking for freebies.  Either way, they need to know so that they correct the problem and stop giving away profit. After implementing Virtual Fleet Supervisor, Clint's company provides to the customer the time that the vehicle arrived as well as when the vehicle left the home.  Knowing the accuracy of this information, the pool service company has eliminated all needless billing credits, gained the trust of their clients and Clint is happy knowing that he is able to prove he is doing his job correctly.  His company now saves $120 on average in billing credits they don't have to give away to clients.